Tale of two airlines with four wheelchairs
When I purchased the MAS flight tickets , I also requested wheelchair assistance for my mum, like what I did with SIA (now only the return flight) and Qantas (for the domestic flights). It was my first experience requesting such assistance and so I was a little nervous. The first flight of our trip was the MAS flight from KL to Melbourne. We first had problem locating the business class check-in counters. So, I asked a staff at the priority counter and was told that business class counters are at a different row and that passengers can check in anyway, unlike what I was told over the phone i.e. 3 to 4 hours before departure. That was a bit a good news: we could then check in our luggages and proceeded directly to the MAS Golden Lounge. Because of the stop at the lounge, I thought the easiest was for us to wheel mum but MAS said mum had to be wheeled by a staff. Fortunately, they were ok to do 2 trips: one was from counter to the lounge and then, at an agreed time, from the lounge to th...
