eGUMIS
Several months back, my mum came across two old BSN bank books, one of which was a joint account with my sister. She asked me to bring her to a BSN branch to close the accounts. Unfortunately, because these were inactive for more than seven years, they were already closed and we were told to go to Komtar to reclaim the money. Komtar is the name of a building on Penang island and so I asked the bank staff the name of the organisation that held the money but I couldn't understand her. So I gave up and instead did a web search later. That was when I came across eGUMIS, a web portal established by Jabatan Akauntan Negara Malaysia i.e. Malaysia Department of Accountant to enable people to claim unclaimed money online, rather than physically going to their office. There were a couple of obstacles I encountered: firstly, it wasn't possible to claim money in joint account; secondly, annoyingly it took many tries (over the course of nearly 2 weeks) for the portal to work properly i.e. I...