Here's My Story

 

The redemption for earbuds turned into a complicated affair. As expected, it took more than a week (might have been around 2 weeks) for them to arrive. Accordingly, Ban charged them before using. It didn't work: no connection to his phone or my phone or his laptop. Also, I noticed that the charging pod's lights didn't work either. Ban look at the small insert and sent a message to the given WhatsApp number. To his horror, someone responded saying that that was the number for Singapore Civil Defence Force! Well, joke or not, this doesn't reflect well on the company, Vinnfier. We looked up their website and through that, Ban filled up a form to request support. FYI the earbuds have 1-year warranty. Shortly later, he received an email from them asking him to send the earbuds back to them. That cost RM 7+ via Pos Laju. We were pleasantly surprised that the replacement arrived in a day (or two). Problem was that the same issue occurred omg. So Ban communicated that to them ...

 

Few months back, Citibank emailed me, informing me of the incoming request by their app to change password. Ok, sure, I waited, it happened and I changed. Problem was that I realised I wanted the password to be something else. So, I looked through the app to change the password. I expected it to be in Account/Profile/Security but noooooo, it wasn't there. Wow. One day, I decided to chat with the in-app chatbot (not verbatim):  Chatbot: Please select the relevant topic. Me: *Took a look at the listed topics. None fits*. Change password. Chatbot: Do you mean <topic> or <topic>? Me: No. Chatbot: Please elaborate in detail. Me: I want to change password of my Citibank Mobile App. Chatbot: Sorry, I don't understand. Please select the relevant topic. Me: *WTH* (repeated the whole process until...) Chatbot: I'm just a chatbot. I'm not sufficiently trained to help you 😭 A live agent will assist you.   I'm joking only about the crying bit fyi. App told me that a...

Recently, we went to make the final payment for the hearing aids. Weeks earlier, I was informed that it has arrived. Ashley took back the trial pair and then hand the purchased ones to mum. As usual, she asked mum questions to determine whether adjustment was needed or not. Made minor recalibration of the volume, which mum acknowledged was an improvement. She also paired them with mum's phone. Included in the purchase were two containers: one each for each aid. There is a brush to clean the ear moulds and a small plastic handle for easy dislodgement of battery from inside the cover of the aid once it's opened. We were also given many spare batteries for free. What came as a pleasant surprise was the gift of dehumidifier device (worth RM 400) that is a replacement for the container of silica gel i.e. it's used to actively dry the hearing aids, especially the battery compartments. It's powered by a power bank within and so needs to be regularly recharged. It's easy to...

For the longest time, Mixue didn't serve pure jasmine tea. It was always mixed with at least one other thing (lemon jasmine tea). Yet, one of the videos they kept repeating on their monitors showcased how thorough their process in procuring and infusing their tea leaves with jasmine flowers. I always wondered: if they hyped up the quality of their jasmine tea, why didn't they sell pure jasmine tea? They finally did it recently. If I remember correctly, the first outlet I tried their pure jasmine tea was at Lotus Bagan Ajam, Butterworth (the first outlet in that town and it's popular). It was a letdown: it was so diluted. I gave it another try but at a different outlet: Aman Suria, Petaling Jaya. Yes, this hit the spot! It was aromatic and bitter. Nice :)