SIA retimed
SIA informed me that the KL-SG flight is retimed to take off later and arrive in Singapore 10 minutes later than original. That was a problem because transit time (to connect the flight to Melbourne) was reduced from 55 mins to 45 mins. It wouldn't be a problem if it was only Ban and I, based on our past experience. However, we got our mum this time and she would be using a wheelchair provided by SIA. SOP for passengers using wheelchair is that they will be the last to disembark. So, I tried phoning SIA office in KL but there didn't seem to be an option to speek to someone. I remember that I used a "live chat" i.e. messaging in real time with an actual customer service officer previously and luckily I checked the SIA app because it was there. CSO #1: Despite me asking explicitly whether 45 mins was sufficient or not for transit time given my mum's situation, they didn't answer directly but proceed to give me alternatives. All alternatives involved taking a nig...