Dell: SATA disk failed! (Part 1)

-
Goodness! Seems like a yearly affair. Argh!

This time, the Intel Rapid Storage Technology (IRST) notified me that the laptop's accelerated SATA disk has failed @@. I didn't notice any significant difference in its performance but I understand from a few tech websites that this probably meant the hard disk is dying :(

So these were what I did thus far:

(1) Tried running diagnostic using Dell's Support Assist installed in the laptop. Twice laptop shut down on its own and upon restarting, there was error message saying that Windows didn't load correctly.

(2) The ePSA Pre-Boot System Assessment's normal test showed nothing was wrong. Its thorough test stuck at 97% when it was testing hard drive, after more than the scheduled 30mins.

(3) Tried using Dell's online diagnostic too. Twice there was BSOD with the error message "Kernel_Security_Check_Failure".

(4) Did a system restore but to no avail.

(5) Contacted Dell's technician via e-mail and upon his suggestions, I did the following:

(a) Was asked to update all drivers but IRST still reported the "failed" accelerated SATA disk. Tried Support Assist but it never finish despite after more than 1 hour. Tried Refreshing Windows 10. Didn't work.

(b) Was asked to roll-back to Win8 from Win10. However, I upgraded more than 30 days ago and so the roll-back option was not available to me. So I did a Factory Reset using recovery disc. Alien Respawn detected something wrong with a drive. After reset, the problem was still there. Managed to use Dell's online diagnostic to test (and stress test) hard drive. No issue. Updated drives and did Windows update: problem is still there. Support Assist overall scan: Pass


At this point, the technician ordered replacement part(s) and arranged an engineer to contact me in a few days time. I expect the hard drive to be replaced and so I hope this engineer will do this correctly (since it involves SSD) unlike the previous one. Gosh, really hope it'll go well.

Comments

Post a Comment

Popular posts from this blog

Fell Seal: Arbiter's Mark - character build (Part 1)

-
Here are the character builds for my current run (with the help of Ban): Kyrie Fellblade/Marked Counter: Slow Secondary passives: Execute, Life Font Fellblade itself is a good class because of the various conditions it can inflict and most importantly they can inflict Sleep. Iirc, the only other human class that can do this is Gadgeteer. Their passive Malice increases the chance of landing it by 10%. Fellblade pairs well with Marked because both use ATK and MND in their offensive abilities. Also, Fellblade's abilities are mostly short range whereas Marked has some long range abilities. Execute for more damage. Life Font is for suvivability. Ban opined that with two healers, there's no need for Life Font but I discover that it enables Kyrie to survive just enough for a healer to heal her up, after having received massive damage. Ban advocated for Marked/Fellblade for superior Speed (1.00 vs 0.92) and defense (heavy armor). I resisted this for a long time because I
Read more

Fell Seal: Arbiter's Mark - character build (Part 2)

-
(continue from Part 1 ) Yates Anatomist/Wizard Counter: Cripple Secondary passives: Blessed One, Smart Casting Anatomist is the best healer in game due to the passive Legendary Healer, which also then boost the amount of self-healing by Blessed One. Although Ban thinks Anatomist's Dark spells are sufficient in dealing damage and so he suggests Alchemyst as Yate's secondary class, I choose Wizard for the following reasons: Quite often, demonic creatures have Dark immunity and other creatures have immunity to other elements. So having Dark, Water, Fire, Earth and Thunder spells enable Yates to cast the most suitable spell, especially when the enemies are vulnerable to certain elements. Flexible casting :) Smart Casting is useful so that I don't need to worry much about the positioning of the enemies relative to my other characters when using Mass Healing and the area effect damage spells. As stated in previous post , there "are so many devastating Skill ba
Read more

Sudden lower body pain

-
About two weeks ago, my mum developed pain in her pelvic bone, much more on the right side, and squeezing pain in her legs, with occassional spike in pain. She was managing it with paracetamols, 2 tabs three times daily.  Since we didn't know any particular orthopedist in private hospitals (it was only recently that I remember Dr Prashant ), I targeted one at KPJ Penang Specialist Hospital since it's in mainland Penang (instead of on the island). I made appointment for my mum with Dr Joehaimey since he has the earliest suitable date. The moment she walked through his door, he immediately asked her whether the pain from her right side. We were both quite impressed. He was in turn impressed with mum's prepared list of medication that she presented to him on a piece of paper. The key information seems to be the surgery she had back in 2011 to insert titanium plate and screws in her lower spine. He guessed that there's accumalated wear and tear due to aging. So to confirm i
Read more