Dell: SATA disk failed! (Part 2)

-
So one Friday morning, the day after I was notified by Dell technician, a Dell (no, not the singer) engineer called and asked to come over that morning itself. Wow! That was efficient.

I explained to the engineer the problem and, as expected, he brought a replacement SATA disk. I then pointed to him that this disk has a cache portion that should be accelerated, hoping that he wouldn't repeat the same mistake as a previous engineer the last time this disk was replaced.

He also told me that he was asked to replace the laptop's DVD player. Huh? I never report any problem with that and so I was puzzled. I declined the replacement as I didn't want any unintended problems.

After he replaced the disk, he asked me to use a Windows installation disc. What? I had already told the technician, via e-mail, that I didn't have Windows 10 installation disc. Fortunately, I had Windows 8 version which I wouldn't had had if I didn't specifically ask Dell for it when I ordered this laptop. I now begin to suspect that instead of a DVD player replacement, he was supposed to bring a Windows installation disc. 

However, at the setup process, an error message popped up saying that drivers couldn't be found on the disc. I then tried a Windows 10 installation disc that was burnt from Microsoft website (since I qualified for the free upgrade) and then the Factory Recovery disc created using Dell's programme. Same error message. At this point, the engineer asked me to request for an installation disc from Dell. I was crestfallen since that would mean my laptop would be "off" for at least a day.

I tried the Windows 10 disc again and suddenly it worked! Don't know why.

Hours later after he left, I finally had the chance to install the Intel Rapid Storage Technology (IRST) software. I suspected that the disk was not accelerated because my laptop performance was turtle-like compared to normal (read my previous encounter here). Guess what? I was right! Once again Dell engineer has disappointed me.

Because I was diligent in blogging about the problem and its solution previously, I managed to get the disk accelerated again and now my laptop is performing as fast as before. Incidentally, I also found a website that gave a more detailed write-up on this solution.

Haiz.

Comments

Post a Comment

Popular posts from this blog

Fell Seal: Arbiter's Mark - character build (Part 1)

-
Here are the character builds for my current run (with the help of Ban): Kyrie Fellblade/Marked Counter: Slow Secondary passives: Execute, Life Font Fellblade itself is a good class because of the various conditions it can inflict and most importantly they can inflict Sleep. Iirc, the only other human class that can do this is Gadgeteer. Their passive Malice increases the chance of landing it by 10%. Fellblade pairs well with Marked because both use ATK and MND in their offensive abilities. Also, Fellblade's abilities are mostly short range whereas Marked has some long range abilities. Execute for more damage. Life Font is for suvivability. Ban opined that with two healers, there's no need for Life Font but I discover that it enables Kyrie to survive just enough for a healer to heal her up, after having received massive damage. Ban advocated for Marked/Fellblade for superior Speed (1.00 vs 0.92) and defense (heavy armor). I resisted this for a long time because I
Read more

Fell Seal: Arbiter's Mark - character build (Part 2)

-
(continue from Part 1 ) Yates Anatomist/Wizard Counter: Cripple Secondary passives: Blessed One, Smart Casting Anatomist is the best healer in game due to the passive Legendary Healer, which also then boost the amount of self-healing by Blessed One. Although Ban thinks Anatomist's Dark spells are sufficient in dealing damage and so he suggests Alchemyst as Yate's secondary class, I choose Wizard for the following reasons: Quite often, demonic creatures have Dark immunity and other creatures have immunity to other elements. So having Dark, Water, Fire, Earth and Thunder spells enable Yates to cast the most suitable spell, especially when the enemies are vulnerable to certain elements. Flexible casting :) Smart Casting is useful so that I don't need to worry much about the positioning of the enemies relative to my other characters when using Mass Healing and the area effect damage spells. As stated in previous post , there "are so many devastating Skill ba
Read more

Sudden lower body pain

-
About two weeks ago, my mum developed pain in her pelvic bone, much more on the right side, and squeezing pain in her legs, with occassional spike in pain. She was managing it with paracetamols, 2 tabs three times daily.  Since we didn't know any particular orthopedist in private hospitals (it was only recently that I remember Dr Prashant ), I targeted one at KPJ Penang Specialist Hospital since it's in mainland Penang (instead of on the island). I made appointment for my mum with Dr Joehaimey since he has the earliest suitable date. The moment she walked through his door, he immediately asked her whether the pain from her right side. We were both quite impressed. He was in turn impressed with mum's prepared list of medication that she presented to him on a piece of paper. The key information seems to be the surgery she had back in 2011 to insert titanium plate and screws in her lower spine. He guessed that there's accumalated wear and tear due to aging. So to confirm i
Read more