Accountability

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Imagine you're working in one of the numerous companies of a conglomerate, Company M, which is related to the ultimate parent company by 3 tiers i.e. it's the subsidiary of a subsidiary of subsidiary of the ultimate parent company. Someone else, let's call person P, works in Company B which is is also 3 tiers away from the ultimate parent company.

Whenever customers discover mistakes made by person P, instead of correted directly by him or by Company B, the onus is on the customers to approach Company B to get it rectified, which then falls onto your lap. Neither person P or Company B is involved at all in this rectification. Every single time, you have to correct those mistakes. It sucks, doesn't it? It's even suckier for the customers.

There are no repercussions to person P since it's probably too troublesome for Company M to file a complaint that needs to go through 3 tiers to reach the ultimate parent company (provided those in-between agree to act on it) and then, if they agree to hold person P accountable, to filter it down 3 tiers to Company B. Why would this motivate person P to be more careful with his work? Nothing, really.

Real life example:

" Bukit Aman Criminal Investigation Department deputy director DCP Datuk Mior Faridalathrash Wahid when contacted said one feels he or she has not violated any laws but was still issued the RM1,000 compound, one can make an appeal or dispute one’s case in court.

In explaining the procedure to challenge a compound notice, Mior told Malay Mail that after an individual is issued with a compound, they can pay their fine at the nearest district health office as stated in the compound notice.

"Usually the violator is given two weeks time to pay the fine, but if they feel that they have not committed any offence at all under the Act 342 or any rules and SOPs highlighted in the Act, the person can write an appeal letter to the district health officer to cancel their compound.

“The second option would be for the individual to attend court on the day set and request for the case to be heard in front of a Judge or Magistrate,” he told Malay Mail. "

..........

" The police’s comments came after a viral audio clip of a man who alleged that his father was slapped with an RM1,000 fine because he did not scan the MySejahtera app when refueling his vehicle made its way into social media.

In response, Senior Minister Datuk Seri Ismail Sabri Yaakob the following day clarified that there is no need to scan the MySejahtera app when filling up fuel or making payments at the pump when at petrol stations.

However, he said this only applied to those who made electronic payments at the pump. "

Comments

William said…
Malaysian logic. Malaysian standards. Malaysian justice. Malaysian fairness.
November 15, 2020 at 6:02 PM
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