Fee waived by digibot

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Decades ago, to obtain membership fee waiver for credit card, I had to call up the bank to request for it. Later, there was also an alternative for Citibank credit card: log onto their internet banking and composed a mail within it. They usually replied next day.

Then I discovered an even simpler way but this time by DBS bank: called their customer service hotline and it would be the very first option (press "0" iirc) after having chosen the language. Now it's easier: log on to their internet banking and then chat with the digibot. A few clicks later, it's done. 😲

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