OCBC Singapore PR disaster

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Imagine that you're a Malaysian who has a bank account with OCBC in Singapore. One day, they email you statements showing that your account has been closed and all your money there has been transferred to an unknown account. No explanation is given whatsoever. What do you think happen and how would you feel?

Then imagine that you call their customer service hotline to find out what the hell happened. Because you don't debit, credit or ATM card with them, they cannot verify you and thus refuse to entertain you. You are then requested to physically travel to Singapore and present yourself at an OCBC branch for them to perform the verification. How would you feel?

You then emailed a complaint to them, asking for answer for where the money went to and if their response is unsatisfactory, you state that you'll have no choice but to file a police report. Subsequently, you receive a call from them, assuring you that your money has been converted to a cashier's order but stating that the reason for the closure of your account is confidential. Later on, they states that they have the right to close your account without your consent and without notice. How would you feel?

Companies have rights to do a number of things that will annoy their customers but should they do them? No, they generally don't do it. They'll try their best not to invoke those clauses and instead go for alternatives. Even so, Ban (who is the victim here) didn't even argue with them over this "right". The main issue is that he didn't know where his money went to and no one was willing to tell him until he threatened with police report.

PS: Ban did receive the cashier's order, thank goodness.

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