Home physiotherapy

-

We we quite happy with Homage's medical escort service and so I was pleased to find out that they also provide home physiotherapy service. The fees are reasonable (plus RM15 transport fee per session):

Hence, we engaged one for my mum. 

At first, it seems like asking for a weekday appointment made it difficult to get a therapist. Later, it turned out that they were searching for only female therapist but I told them that we didn't stipulate such condition. The conditions we set were: (1) English-speaking, (2) session on a weekday, preferably morning, and (3) doesn't mind the presence of a small dog.

The first appointment went quite well, based on my mum's feedback and she agreed to continue the therapy following the therapist's plan. Hence, we purchased the package of 5 sessions.

My mum woke up with terrible headache on the day of the second appointment (which is the first session of the package) and thus informed the therapist that she had cancel the session. Homage then told me that since it was canceled less than 2 hours, a penalty of 1-hour service fee + transport fee was applied. If it was between 2 to 24 hours, then the penalty would be 1-hour service fee.

I'm not against this cancellation fee but I was upset that we were not made aware of this previously. They said that the care advisor who I dealt with for the first engagement with Homage would have informed me but that wasn't the case. I sent them copies of emails to prove this. As a result, they refunded the penalty i.e. the package was still untouched. It was all done professionally and politely. Much appreciated.

Comments

Post a Comment

Popular posts from this blog

Fell Seal: Arbiter's Mark - character build (Part 1)

-
Here are the character builds for my current run (with the help of Ban): Kyrie Fellblade/Marked Counter: Slow Secondary passives: Execute, Life Font Fellblade itself is a good class because of the various conditions it can inflict and most importantly they can inflict Sleep. Iirc, the only other human class that can do this is Gadgeteer. Their passive Malice increases the chance of landing it by 10%. Fellblade pairs well with Marked because both use ATK and MND in their offensive abilities. Also, Fellblade's abilities are mostly short range whereas Marked has some long range abilities. Execute for more damage. Life Font is for suvivability. Ban opined that with two healers, there's no need for Life Font but I discover that it enables Kyrie to survive just enough for a healer to heal her up, after having received massive damage. Ban advocated for Marked/Fellblade for superior Speed (1.00 vs 0.92) and defense (heavy armor). I resisted this for a long time because I ...
Read more

Fell Seal: Arbiter's Mark - character build (Part 2)

-
(continue from Part 1 ) Yates Anatomist/Wizard Counter: Cripple Secondary passives: Blessed One, Smart Casting Anatomist is the best healer in game due to the passive Legendary Healer, which also then boost the amount of self-healing by Blessed One. Although Ban thinks Anatomist's Dark spells are sufficient in dealing damage and so he suggests Alchemyst as Yate's secondary class, I choose Wizard for the following reasons: Quite often, demonic creatures have Dark immunity and other creatures have immunity to other elements. So having Dark, Water, Fire, Earth and Thunder spells enable Yates to cast the most suitable spell, especially when the enemies are vulnerable to certain elements. Flexible casting :) Smart Casting is useful so that I don't need to worry much about the positioning of the enemies relative to my other characters when using Mass Healing and the area effect damage spells. As stated in previous post , there "are so many devastating Skill ba...
Read more

Sudden lower body pain

-
About two weeks ago, my mum developed pain in her pelvic bone, much more on the right side, and squeezing pain in her legs, with occassional spike in pain. She was managing it with paracetamols, 2 tabs three times daily.  Since we didn't know any particular orthopedist in private hospitals (it was only recently that I remember Dr Prashant ), I targeted one at KPJ Penang Specialist Hospital since it's in mainland Penang (instead of on the island). I made appointment for my mum with Dr Joehaimey since he has the earliest suitable date. The moment she walked through his door, he immediately asked her whether the pain from her right side. We were both quite impressed. He was in turn impressed with mum's prepared list of medication that she presented to him on a piece of paper. The key information seems to be the surgery she had back in 2011 to insert titanium plate and screws in her lower spine. He guessed that there's accumalated wear and tear due to aging. So to confirm i...
Read more