Parking mistake

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Ban has taken up to paying parking ticket in Selangor using Smart Selangor app and to use the physical tickets, purchased earlier, as backup.

(This reminds me: I want to check the expiry date of the physical tickets)

One day, as we were looking for parking space during lunch time, I noticed an MBPJ officer checking parking validity of cars and so I reminded Ban to pay for parking, after we got a space. Yes, there were parking summons on some cars that we walked passed later.

However, we were shocked to discover a parking summon on Ban's car, after we were done with lunch. An upset Ban called Smart Selangor. One good thing about Ban is that he never sound upset when seeking redress. To his horror, during the conversation with Smart Selangor, he realised that he keyed in his car plate number in the app with one wrong letter. Eeek. He promptly corrected it but of course the summon remained because the ticket was paid for the wrong car.

Smart Selangor advised him to contact MBPJ to ask for waiver. Ban was prepared to physically go to their office but, fortunately, I asked him to first check whether he could call or contact them online. Using the phone number stated in the summon, he called them. They in turn said that he first needed to ask Smart Selangor amend the car plate number in the ticket and then emailed MBPJ. No issue for Smart Selangor to do that and MBPJ confirmed receipt of email over the phone. The next morning, the summon was canceled/waived (I am not sure which).

We are grateful for the help given to us to correct the mistake and it was done quite quickly too. Thank you!

Comments

William said…
Good that they are willing to help.
April 12, 2021 at 3:23 PM
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