Rounding warning
About 3 weeks after I lodged a complaint in ezAdu, I received a call from KPDN officer telling me that they would (or already have done so) give a warning to Nichiya Ramen and asked them to rectify their system. It's a fair action if they had not done this miscalculation previously.
This is the second time I used ezAdu but the first time I received a call. In my first complaint, I stated (and provided the receipt) that the restaurant applied SST on 10% service charge, which is incorrect but somehow they closed the case saying that the eatery applied SST and service charge. Clearly, they misunderstood me.
Comments
You're welcome :)