Jetstar 4-hour delay

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We flew Jetstar to Melbourne for our 6-day vacation with my sister's family. Her family drove.

Unfortunately, this happened:

 

There were repeated announcement of delays. When they announced the delayed time of 5.15pm, I suddenly recalled that there should be some sort of compensation if flight is delayed by 3 or 4 hours. Well, I was hungry and was hoping for a meal voucher haha. A check on Jetstar website confirmed my suspicion: 3-hour delay -> meal voucher.

Jetstar, however, was quite slow in arranging the vouchers. Luckily, Canberra airport doesn't have immigration check (but there's custom check to get into the waiting area) and so anyone can go right up to the boarding gate without boarding pass. Hence, I exited the waiting area and went back to the check-in counter to enquire about meal voucher, which was issued within the next 10 minutes. It was AUD 8 per passenger. Compare that with the AUD 20 voucher from Qantas when flight was delayed by a mere 2 hours.

Once aboard, there were two issues: a couple of teenagers apparently broke a rule and it appeared that an officer was ready at hand to escort them off the plane. Fortunately, they wisely expressed contrition or something like that (fyi it was quite hard to listen in haha) and so were allowed to stay on. Next, a passenger didn't turn up despite checking in a luggage and so the crew had to spend 12 minutes to identify and extract it.

Pilot informed us the cause of the delay: there was technical difficulty with the inbound flight, so much so that they had to use another plane! The curious part for me was that they also had to change crew as well. Does anyone know why?

At Melbourne airport, we took Skybus (Ban pre-purchased tickets) to South Cross Station (10 minutes waiting time, 35 minutes ride) and then walked for about 20 minutes to the hotel. By the time we reached our hotel room, it was already 8.45pm. Naturally my sister's family had had their dinner. Many restaurants were already close by then but fortunately, Ban googled and spotted Tokyo 7, which was very close by and closes at 10 pm. We had good dinner there. My sister and her husband accompanied us midway :)


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