Someone forgot?
During the consultation on 16th April , we accepted Dr Tan's suggested date of surgery 22nd April. My mum is still covered by an AIA health insurance policy and fortunately Penang Adventist Hospital (PAH) is not only a panel hospital (need to fork out deposit first), it is also designated "platinum" i.e. totally cashless. Panel hospital will apply for a Guarantee Letter (GL) directly from AIA. Dr Tan's nurse asked me to call them if we don't get notification from AIA (about the outcome of the application) before the surgery. From my experience with AIA during my hospitalisation for the arthroscopic knee surgery, it shouldn't take long for AIA to process the application after submission. However, by Sat, 20th April, there was still no notification. A check on the AIA app revealed no such application. Hmph! So on Sunday, before we drove to Butterworth, I called PAH in the morning. They said they woud check and get back to me. Almost half an hour later, it sudden