The missing seats
After sorting out the retiming mess more than a month ago, I was checking my phone's photo album to make sure I screenshot all the relevant flights and hotels for our trip to Australia. This is just in case there's problem opening the relevant apps later to show the booking reference numbers (I don't print out anything). Apparently I had yet to screenshot the reserved seats. So I wanted to do that but then noticed that seats were not selected for the KUL-SIN leg on the MAS flight. I checked and confirmed that seats were reserved on the original SIA flight and so by right I should be given seats upon transfer to the MAS flight. So, once again, I used the live chat feature in the SIA app to get help. The first CSO checked and then told me that I should use the same booking reference number in the MAS app, which I did, and then asked, "Anything else by the way?" I was dumbfounded. I succintly asked why my reserved seats disappear upon the transfer and then they lost...