Punished for being prompt

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Received email from CIMB, telling me about implementation of e-invoicing. It was much later on, after I spoke with a customer service officer, that I learned that the only thing they wanted customers to do was to update their NRIC to the new format if they had the old one in the database. That's it.

However, instead of just saying that, they gave a whole nine paragraphs or so about e-invocing, including this part: "In the meantime, please refer to our FAQs via CIMB webpage for more information on e-Invoicing.", where "FAQ" is a clickable link.

I clicked on that link and yes, it provided a lot of information, including this:

"How can I provide my e-Invoicing information?

For individual customers: You can submit the e-Invoicing Information Update Form via CIMB Clicks (web) and CIMB OCTO (app).

For customers without digital channel access: You can download, fill up and print the e-Invoicing Information Update Form from CIMB website."

So I went through hoops to find out my TIN (tax identification number) on a separate website, where I had to try 4 different passwords before getting it correct. And then I went to the aforementioned OCTO, and later Clicks, to provide this information. I spent a good 15 minutes or so to find where to do this before I gave up and called them 😠

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