ASUS ROG Zephyrus G14: second repair
Unexpectedly, about three months after the first repair, my laptop had issue again. This time it was worse: I was playing Minion Masters when everything stopped working except for the power indicator. Thinking that it was an auto-shutdown, I pressed the power button to start up the laptop but unexpectedly even the power indicator light went off i.e. no lights whatsoever from the laptop.
A quick web search led us (Ban drove) to Zarif Refurbished Laptop (we were in Butterworth), which had many Google reviews with average rating of 5. Unfortunately, the technician was on a 4-day company trip. Next we went to Northern Lowyat, after Ban called (I drove because Ban was feeling tired) to confirm that their technician was available. It was the shop where my sister's family had gotten their laptop repaired previously but her feedback was "No choice" when I asked her whether they were good or not 😅
Took another two days before they informed me that the issue was faulty motherboard, as suspected. Quoted RM 590, which I accepted, but it would take two working days (if I don't count Sat and Sun) to repair it :(
From past experience with previous laptop, sometimes audio is impaired after repair and so I asked them to check sound after the repair. On the day itself, I also tested the sound in the shop. It was ok.
However, later, I noticed that overall, the sound volume was lower and it was even worse for certain videos: I had to push volume to like 60! At 100, the sound was still tolerable, which it shouldn't be :( Headphone sound volume is normal though.
In the meantime, I purchased a fan cooler as I suspect the high temperature might have fried the motherboard.
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