Plugged in, not charging: Part 2

(11) Thought of system restore but had error "System Restore error 0x80070091". Searched online and tried this solution but the last step was unsuccessful because the file already existed.

(12) Meanwhile, rolled back audio driver and the headphone jack always works now!

(13) Re (11) above, just renamed slightly different (added "2" just after "old"). System restore worked but didn't solve the low muffled audio problem.

(14) New problem: when I played Faeria, Overwatch and Atlas Reactor, at least one of these happened:
(a) flickering
(b) discolouration
(c) patches of monocolours
(d) entire screen filled with coloured lines of varying width

Strangely, these didn't happen to Paladins, Small World 2, Guild Wars 2 and Crusader Kings 2.
Was advised by Dell to choose "on" for vertical sync setting in NVIDIA control panel (although I would think the default "use the 3D application setting" is better) and to use the given installer to install some drivers. Didn't work.

(15) After trying out some solution online, finally this works in fixing (14) above: use the compatibility troubleshooter. I was not satisfied though because they were working perfectly fine with Windows 10 before the change of motherboard. Would get Dell engineer to fix this using original setting i.e. not running compatibility feature.

(16) Dell engineer: changed motherboard for the 3rd time. Unsuccessful because it couldn't be charged @@. New problem: CAPS Lock is indicator is permanently lighted up regardless of whether the function was actually switched on or not.

(17) Flickering was back, despite (15) above, although not as bad as before.

(18) Dell engineer: changed speaker. Wanted to change motherboard but noticed cable connecting to motherboard is damaged. Laptop cannot be used :( I'm puzzled: why it could be used before the supposed attempt to replace the motherboard? He spoke with Dell at length. Dell would order parts and engineer would come within a week with parts to fix it. List of problems grew once again!

(19) Dell engineer: replaced the damaged cable (refer to point (18) above), although Dell ordered 6 other parts! @@ I wanted to check audio by playing a video file and/or youtube video but computer hung (not a good sign!). Did ePSA Pre-Boot System Assessment: it was ok. Did a quick sound check. Nope, couldn't hear the 8 different sound that the ePSA supposedly played. Booted to Windows. Played video file, Youtube video and Faeria. Yay! Sound was back to normal.

(20) All problems, except the original issue, were solved. Engineer advised me to get new battery but I told him that the previous engineer had twice asked Dell to send me quotation for new battery but I received none. He said he would ask them too. Well, we'll see.
2 Responses

  1. Jaded Jeremy Says:

    William,
    New problem: every now and then, laptop can't detect the power adapter i.e. system tells me to plug it in @@. At 7% battery level, it's a problem!