Poor first-timer

I blogged previously about Ban's unlucky first-use of MyEG service. Bad luck struck again for this first-timer.

One day, I purchased an ETS train ticket via KTMB official website. Unlike previous time, when I clicked print, it was a blank page. So I jotted down its ticket and ref ids. I logged back in and using one of these ids, I managed to print the ticket.

Later, Ban wanted to purchase a ticket too but he tried easybook.com, which was the website he used the first time he purchased ETS ticket. However, this time, he noticed that the total ticket price is more expensive than that purchased via KTMB website. So he switched to the latter.

He encountered the same problem as I did and so replicated what I did. However, the system told him there was no such ticket! Upon my suggestion, he called KTMB and gave as much details as possible. They still said no such ticket. Haiz. Afaik, the KTMB customer service officer said that if it was an error, he would be refunded within 2 weeks. If not, he can call them again.

Check with the bank indicated that payment had been made to his credit card. Humph!

So I purchased the ticket for him instead. Hopefully he'll get a refund. Poor Ban :(
2 Responses
  1. Twilight Man Says:

    This reminds me about booking hotel rooms with AA where they have free cancellations too but they shocked me that they deducted my credit card the minute I booked like 6 months ahead. So when I decided to cancel, they took weeks to refund back! Unlike Agod# & Booking.Cum they don't charge you a cent for booking ahead until almost 2 days before the date. So pandai this AA use our cash to roll & spin roti chanais.

  2. Jaded Jeremy Says:

    Twilight Man,
    That is unusual.