SST on Service Charge

-

Sushiya is one of my favourite restaurants at One Utama and also one of my favourite Japanese restaurants. The food is delicious but expensive. Since we seldom go to One Utama, I tend to dine there when we are there.

One day, after I got home from dining there, I discovered that their bill was incorrect: they applied SST on the service charge, which shouldn't be the case. So, I lodged complaint with KPDN via ezAdu since there was action taken the last time concerning Nichiya Ramen although admittedly for different reason.

Later, a KPDN officer called me with regard to this complaint. Despite praising me for doing the right thing, he said that SST-related issues were under Malaysia Customs Dept's jurisdiction, not theirs. I mistakenly told him that I successfully lodged similar complaint earlier this year but he still advised me to approach Customs.

I tried to google to get the correct contact to lodge complaint with Customs but all of them were for retailers/companies, not ordinary folks. Their general hotline didn't seem to work: either it was engaged or no one picked up. Hence, I gave up and resolved to double check Sushiya's bill the next time we dined there, before we leave the premise.

So I was pleasantly surprised that weeks later, another KPDN officer called me that they had investigated Sushiya and got them to correc the billing system. He also asked whether the restaurant had called me to offer voucher, which they didn't. He then offered to press them on this but I said that there was no need to trouble himself as the discrepancy was a small amount. I was more concerned about the impact on many more customers in future and he fully agreed with that, praising me for my civic consciousness. I in turn expressed my appreciation for KPDN's service.

Almost immediately after that call, a Sushiya's staff (should be someone with some authority because later the waitress refered to him as "boss", called, apologised, offered voucher and told me how to get it. That was then followed by a call from an apologetic waitrress. After dealing with a little more administration matter, vouchers were issued about 2 weeks later that was a little more than the total cost of our last meal there. Unexpected.

The next time we dined there, we had these:


Yum! :) We had to foot out just a little more than the value of the vouchers.

I also learned from the waitress that there were other customers who complained to them about similar error in their bills. When I noted that they didn't make such calculation mistake in all previous times we were there, the waitrress said that when the billing system was adjusted to account for the increase in SST from 6% to 8% for alcohol (thank you Malaysia government for this complication), somehow the error was introducted.

Comments

Post a Comment

Popular posts from this blog

Fell Seal: Arbiter's Mark - character build (Part 1)

-
Here are the character builds for my current run (with the help of Ban): Kyrie Fellblade/Marked Counter: Slow Secondary passives: Execute, Life Font Fellblade itself is a good class because of the various conditions it can inflict and most importantly they can inflict Sleep. Iirc, the only other human class that can do this is Gadgeteer. Their passive Malice increases the chance of landing it by 10%. Fellblade pairs well with Marked because both use ATK and MND in their offensive abilities. Also, Fellblade's abilities are mostly short range whereas Marked has some long range abilities. Execute for more damage. Life Font is for suvivability. Ban opined that with two healers, there's no need for Life Font but I discover that it enables Kyrie to survive just enough for a healer to heal her up, after having received massive damage. Ban advocated for Marked/Fellblade for superior Speed (1.00 vs 0.92) and defense (heavy armor). I resisted this for a long time because I ...
Read more

Fell Seal: Arbiter's Mark - character build (Part 2)

-
(continue from Part 1 ) Yates Anatomist/Wizard Counter: Cripple Secondary passives: Blessed One, Smart Casting Anatomist is the best healer in game due to the passive Legendary Healer, which also then boost the amount of self-healing by Blessed One. Although Ban thinks Anatomist's Dark spells are sufficient in dealing damage and so he suggests Alchemyst as Yate's secondary class, I choose Wizard for the following reasons: Quite often, demonic creatures have Dark immunity and other creatures have immunity to other elements. So having Dark, Water, Fire, Earth and Thunder spells enable Yates to cast the most suitable spell, especially when the enemies are vulnerable to certain elements. Flexible casting :) Smart Casting is useful so that I don't need to worry much about the positioning of the enemies relative to my other characters when using Mass Healing and the area effect damage spells. As stated in previous post , there "are so many devastating Skill ba...
Read more

Sudden lower body pain

-
About two weeks ago, my mum developed pain in her pelvic bone, much more on the right side, and squeezing pain in her legs, with occassional spike in pain. She was managing it with paracetamols, 2 tabs three times daily.  Since we didn't know any particular orthopedist in private hospitals (it was only recently that I remember Dr Prashant ), I targeted one at KPJ Penang Specialist Hospital since it's in mainland Penang (instead of on the island). I made appointment for my mum with Dr Joehaimey since he has the earliest suitable date. The moment she walked through his door, he immediately asked her whether the pain from her right side. We were both quite impressed. He was in turn impressed with mum's prepared list of medication that she presented to him on a piece of paper. The key information seems to be the surgery she had back in 2011 to insert titanium plate and screws in her lower spine. He guessed that there's accumalated wear and tear due to aging. So to confirm i...
Read more