Barred outgoing calls

I still have my Singapore Starhub mobile prepaid sim card, on a cheap simple Nokia phone. Every 4 months I will top up its credit so that it doesn't expire. The only reason I keep this is my Singapore Citibank credit card which earns me miles points, which can be used to indirectly redeem air tickets. As for the credits, whenever I call Singapore, I'll use that phone.

Due to some problems purchasing movie tickets online, I tried calling Singapore Citibank with that phone but I couldn't because "all outgoing calls are barred". Why??!

Called Starhub a few times and we did the following but none is working so far:
  • Take out battery and put it back
  • Use another phone with that sim card
  • Tried *116* (instead of +) to call
  • Cancel "Call divert"
  • Cancel "all barrings" but "request not completed"
  • Reset roaming
Starhub checked and confirmed that my account is still active. There's credit. So I'm stumped...and so does Starhub @@

Update: after the last failed attempt (reset roaming), I called Starhub again. This time, the officer informed me that their technical team advised me to get a sim replacement card because (apparently) 2G service is no longer available. Question: why didn't they call me to tell me this??

Since I have no plans yet to visit Singapore in the near term, I asked help from a friend who visit Singapore quite regularly. He agrees to help me (thank you!!). The Starhub officer said I could get a friend to do it if I I provide him a letter of authorisation and my original NRIC.

More update: hold on! I found this. Specifically,

" 7. I am currently using a 2G device. What are my options to prepare for the 2G network closure in 2017?

2G services will be available until March 2017, so you can use your 2G device till then.

If you are a postpaid customer and eligible to re-contract, we strongly encourage you to take advantage of our latest mobile offers. Please visit any StarHub Shop for assistance.

For business mobile customers, please approach your StarHub Account Manager for assistance if you wish to find out the latest mobile device offers available for you.

For pre-paid customers who wish to buy a 3G or 4G phone, please visit any of our over 40 authorised dealers across the island for the latest offers."

That means I need to upgrade my phone??? Grrr.
2 Responses
  1. William Says:

    Is this why you called me about iPhone SIM tray?


  2. Jaded Jeremy Says:

    William,
    Yes, Ban's brother is willing to let me test it out on his iPhone but he misplaced the special tool. Other tools didn't work :(