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Since the last repair by Dell engineer, I've waited for Dell sales team to e-mail me quotation of the battery. And waited. And waited @@ There was simply no response from the sales team, in spite of numerous queries sent to their customer service officers via e-mail, phone and Facebook. I pointed out to them that this is making a mockery of the motto automatically inserted at the end of their e-mail: "At Dell we strive to exceed expectations and provide the highest levels of service to customers."
This nonsense went on for about 2 months before I finally receive a quotation from the sales team. No apologies whatsoever though, unlike their customer service officers. Humph.
It's been about a week now using the new battery. I have tried a few times unplugging and plugging back the adapter. Seems like the issue "plugged in, not charging" is gone. Phew, finally!
2 months?? I pengsan.
Twilight Man,
Ikr?