Citizen
One day, in order to get significant discount on Shopee, I decided to sign up for ShopeePay. However, I was stuck at the personal information page. It refused to accept my submission and kept telling me to make sure the information was the same as that on MyKad. So I messaged a live Shopee agent. They asked me for copy of my MyKad, which I was a little hesitant to do but I thought that maybe they would manually register for me that way. Then they asked me to try filling the form again and to show the error message to them. Agent: Under Citizen ID, you're supposed to key in your ID number. Me: Oh! I read it as "Citizen" and so I input "Malaysian". Ooops! I feel so embarrassed now. Agent: It's ok, sir. Many people did the same mistake. I think the agent was being kind :D