Dell: SATA disk failed! (Part 2)
So one Friday morning, the day after I was notified by Dell technician , a Dell (no, not the singer) engineer called and asked to come over that morning itself. Wow! That was efficient. I explained to the engineer the problem and, as expected, he brought a replacement SATA disk. I then pointed to him that this disk has a cache portion that should be accelerated, hoping that he wouldn't repeat the same mistake as a previous engineer the last time this disk was replaced. He also told me that he was asked to replace the laptop's DVD player. Huh? I never report any problem with that and so I was puzzled. I declined the replacement as I didn't want any unintended problems. After he replaced the disk, he asked me to use a Windows installation disc. What? I had already told the technician, via e-mail, that I didn't have Windows 10 installation disc. Fortunately, I had Windows 8 version which I wouldn't had had if I didn't specifically ask Dell for it when I...