OldTown White Coffee: Coffee (where is the) Lava

I learned decades ago that one can almost never expect food to be presented exactly the same as its picture shown in the menu. However, I do expect some sort of semblance, especially not a blatant disregard to its description. For example, if the picture and its description indicate prawn will be in the food, then I expect prawn in the food. It does not need to be as large as the one shown in the photo or match the number of prawns but there has to be prawn.

With that in mind, here's a photo of OldTown White Coffee's Coffee Lava in their menu:

OldTown Coffee Lava

What do you see? Some sort of chocolate/coffee powder on top of the ice cream and a lava of presumedly coffee syrup at the bottom, right? I expect the actual thing to have some sort of semblance (again, no need to be exact) to the photo.

Here was what I was served:

OldTown where is Coffee Lava

Where's the powder? Where's the lava? Tsk tsk tsk. Sloppy. Very sloppy.
3 Responses
  1. Khai Says:

    I always get the lava and choc powder on top. =D

  2. Jaded Jeremy Says:

    Which branch did you get yours? Think mine was at Sunway Mas Commercial Centre.

  3. Khai Says:

    Most of the outlet ? But usually I requested with just chocolate powder without the lava...